Business analytics in supply chains - The contingent effect of business process maturity

Business analytics in supply chains – the contingent effect of business process maturity. Expert Systems with Applications, 2012, in press. The draft of the paper is provided for non-commercial use. The final published version as it appears in the journal (PDF and HTML) will be available on the Elsevier site. Abstract The paper analyzes the effect of the use of business analytics on supply chain performance. It investigates the changing information processing needs at different supply chain process maturity levels. The effects of analytics in each Supply Chain Operations Reference areas (Plan, Source, Make and Deliver) are analyzed with various statistical techniques. A worldwide sample of 788 companies from different industries is used. The results indicate the changing impact of business analytics use on performance, meaning that companies on different maturity levels should focus on different areas. The theoretical and practical implications of these findings are thoroughly discussed.